Microsoft shares mitigation steps for latest printer issue on Windows 10

News
By Sean Endicott
published

You can now follow steps from Microsoft to mitigate the latest printer issue on Windows 10.

Surface Laptop 4 13 Intel Hero
Surface Laptop 4 13 Intel Hero (Image credit: Daniel Rubino / Windows Central)

What you need to know

  • Microsoft has shared steps on how to mitigate a printer issue on Windows 10 related to smart card authentication.
  • The company also released an out-of-band update for the same issue this week.
  • Mitigation requires you to work with the Windows registry.

Microsoft recently issued an out-of-band update for a problem that prevents some printers, scanners, and multifunction devices from working. Now, the company has outlined steps to temporarily mitigate the issue.

The complication only affects a small set of devices, but for anyone with a device that runs into it, updates and mitigation steps are always welcome. Microsoft explains which devices are affected in a support doc:

After installing updates released July 13, 2021 on domain controllers (DCs) in your environment, printers, scanners, and multifunction devices which are not compliant with section 3.2.1 of RFC 4556 spec, might fail to print when using smart-card (PIV) authentication.

Here are the steps for temporary mitigation from Microsoft:

To use the temporary mitigation in your environment, follow these steps on all your domain controllers:

  1. On your Domain Controllers, set the temporary mitigation registry value listed below to 1 (enable) by using the Registry Editor or the automation tools available in your environment.Note: This step can be done before or after steps 2 and 3.
  2. Install an update that allows the temporary mitigation available in updates released July 27, 2021 or later (below are the first updates to allow the temporary mitigation):
  3. Restart your domain controller.

Note that editing the registry incorrectly can cause serious issues. Here is the registry value that Microsoft mentions in its instructions:

Swipe to scroll horizontally
Device Manager NameVersion and Update
Registry subkeyHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Kdc
ValueAllow3DesFallback
Data typeDWORD
Data1 – Enable temporary mitigation.0 – Enable default behavior, requiring your devices into compliance with section 3.2.1 of RFC 4556 spec.
Restart required?No
Sean Endicott
Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com.